Support Center
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Find answers to common questions or reach out to our team.
Frequently Asked Questions
Go to Settings → tap "Add Account" → enter your Personal API Key (found in PostHog → Settings → Personal API Keys) and your PostHog host URL. Tap "Test" to verify the connection.
You need a Personal API Key (starts with
phx_). Project API Keys (starting with phc_) are for sending events only and won't work for reading data.Yes. For PostHog Cloud US, use
https://app.posthog.com. For EU Cloud, use https://eu.posthog.com. For self-hosted, enter your custom URL.No. The app connects directly to your PostHog instance. We never see, store, or relay your analytics data.
Go to iPhone Settings → Apple ID → Subscriptions → HogPocket. You can change plans or cancel anytime.
Basic dashboard with DAU/WAU/MAU, event list, basic funnels, user metrics, dark/light mode, and 1 PostHog account.
- Unlimited accounts
- Smart alerts
- Offline mode
- Global search
- A/B experiments
- Cohort browser
- HogQL console
- Session replay links
- Goal tracking
- Path analysis
- Annotations
- Chart sharing
- Weekly digest
Pro users get full offline mode. The app caches your latest data so you can view metrics without connectivity.
Go to Settings → add multiple accounts. Tap the account switcher in the top-right corner of any screen to switch instantly.
Make sure you're using a Personal API Key (
phx_), not a Project key (phc_). Check your host URL is correct. Tap "Test" in Settings to verify the connection.Get in Touch
Bug Reports
Found a bug? Email us with your device model and app version. Screenshots help us reproduce the issue faster.
Send bug reportSend us a Message
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